Healthcare & Community Services
Supporting patients beyond the clinical conversation.
Help individuals and families prepare for illness, ageing and future care needs through a structured preparedness pathway.
Why This Matters
The evidence behind the urgency.
Healthcare professionals regularly support people experiencing illness, ageing, disability and increasing care needs, yet preparedness remains low.
- 53%
of Australians report they do not know where to find reliable end-of-life or bereavement information.
Groundswell Project Australia (2022)
- Most
people who die in hospital do not have a documented Advance Care Plan.
Australian Institute of Health and Welfare (2023)
- 30–40%
increase in unplanned hospitalisations in the final year of life when proactive planning is absent.
Palliative Care Australia (2018–2019)
- ↑
Higher end-of-life preparedness is associated with lower emotional suffering for both patients and caregivers.
Meier et al.
The Problem
What professionals in this industry experience today.
Patients living with chronic illness, ageing, disability or a serious diagnosis often lack practical planning support — leaving families unprepared when care needs increase.
- Chronic illness
- Ageing
- Disability
- Serious diagnosis
- Increasing care needs
"Families are left unprepared when care needs increase — and clinical teams carry the consequences."
The Critical Info Preparedness Pathway
One pathway, tailored to your client journey.
Critical Info supports patients to prepare practically alongside the clinical care they receive.
- Organise information
- Identify supports
- Engage family
- Prepare for future needs
Benefits
Outcomes that matter for your practice.
- Improved patient preparedness
- Better family engagement
- Earlier conversations
- Reduced uncertainty
- Improved care coordination
How It Fits Into Existing Workflows
A natural step inside the journey you already run.
- Diagnosis
- Critical Info Preparedness Pathway
- Family Preparedness
- Ongoing Care
Early Outcomes
Measurable behaviour change, not just awareness.
The Critical Info approach has demonstrated measurable behaviour change through preparedness and end-of-life planning pilots.
- 90%Took practical planning action
- 80%Updated important documents
- 70%Started conversations with family
- 78%Reported planning felt easier
- 60%Reported high confidence discussing end-of-life planning
What these outcomes mean
Participants are not simply learning about preparedness. They are taking practical action by:
- Organising important information
- Identifying decision-makers and key contacts
- Updating important documents
- Starting conversations with family members
- Increasing confidence around planning and end-of-life discussions
Next step
Explore how Critical Info could fit into your existing workflow.
Supporting better prepared clients, families and decision-makers.